Our Commitment to Accessibility

PostScan Mail is committed to making our website’s content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at (800) 624-5866 or email our team at support@postscanmail.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.  We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.  Additionally, while we do not control suc

PostScan Mail (PSM) is dedicated to ensuring accessibility and strives to make our website inclusive for all users, with a special focus on Californians, including those with disabilities. Disabilities that may impact web interaction include but are not limited to vision loss, hearing loss, limited manual dexterity, and cognitive disabilities. Addressing the diverse needs associated with these disabilities requires varied approaches to provide effective access to web content.

PSM is actively engaged in an ongoing initiative to align with the Web Content Accessibility Guidelines, demonstrating our commitment to enhancing the accessibility of our website.

While we are diligently working towards compliance, we understand that there may be instances where users require assistance in accessing information on our site. Should you encounter any accessibility issues, please do not hesitate to contact us. To assist us in providing the most effective support, kindly communicate the nature of your accessibility challenges, specify the preferred format for receiving the material, provide the web address of the requested content, and share your contact information.

By visiting our site, you acknowledge that PostScan Mail has informed you that our website may not meet certain accessibility standards. We appreciate your understanding and patience as we continue our efforts to enhance accessibility and make our website more inclusive for everyone.

Contrast

High contrast is necessary for many users. The PSM websites use style sheets and some of the best contrast combinations, black on white or blue on white. However, some users can see better using high contrast reverse types, such as white on black, or different colors. Below are guidelines for some common web browsers on how the user can customize their own web browser to better view all web pages.

Firefox
To adjust the contrast for Firefox:

  • Select the Tools menu.
  • Select Options.
  • Select the Content tab.
  • Select Colors
  • Select colors desired for Text, Background, Unvisited Links, and Visited Links (example: white text and black background) and uncheck Allow pages to choose their own colors, instead of my selections above.
  • Select the OK box, and then the OK box again. The colors should change on the browser.
    https://support.mozilla.org/en-US/kb/accessibility-features-firefox

 

Google Chrome

Visit Accessibility Low-Vision Support for options in Google Chrome.

There are a number of steps you can take to configure Chrome to run with custom contrast and colors:

  1. Install a Chrome Extension which allows you to specify your own custom color combinations, for instance the Change Colors extension.
    • Quick page action to apply/remove styling overrides on a per page, per domain or global basis (overriding web page colors)
    • Optional background, text, links and visited links color configuration
    • Option for showing/hiding images
    • Option for showing/hiding Flash objects
  2. Use a Chrome Theme for some control of the color scheme of the Chrome user interface. As an example, the BitNova Dark theme offers white text on a black background. The Chrome Extensions Gallery offers many other themes, with a variety of color combinations. 

Safari
You can make items on the screen easier to see and the display easier to read. To open this pane, choose Apple menu > System Preferences, select Accessibility then select Display.

Option What it Does
Invert colors Invert the colors on your display. For example, text appears in white on a black background.
Use grayscale Remove colors from the screen.
Differentiate without color Use shapes, in addition to or instead of color, to convey status or information.
Increase contrast Increase the contrast of items on the screen (such as borders around buttons or boxes) without changing the contrast of the screen itself.
Reduce transparency Replace the transparent effect used on some background in OS X with a darker background, to improve contrast and readability.
Display contrast Increase the screen contrast.
Cursor size Increase the size of the pointer.

To quickly set some display options, press Option-Command-F5.

You can enable keyboard shortcuts for inverting colors and changing the contrast in the Accessibility section of the Shortcuts pane of Keyboard preferences. To open the pane, choose Apple menu > System Preferences, select Keyboard, then select Shortcuts.

 

Internet Explorer
To adjust the contrast for Internet Explorer:

  • Select the Tools menu.
  • Select Internet options.
  • Under the General tab, select Accessibility.
  • Place a check mark in the box to Ignore colors specified on webpages and select the OK box. This will return you to the General tab.
  • Select the Colors box and un-check the use Windows colors box.
  • Use the Text, Background, Unvisited links, and Visited links boxes to select the colors desired (example: white text and black background).
  • Select the OK box and then the OK box on the General tab and the colors should change on the browser. 

Font Size

The fonts used on this site are a default size, which allows you to make adjustments according to your preference. The following is the easiest way to change the font size for some common web browsers.

 

Firefox
To adjust the font size for Firefox:

  • Select the Tools menu.
  • Select Options.
  • Select the Content tab.
  • Change the Default Font and Size values (for more advanced options, select Advanced next to the Size value).
  • Select the OK box, and the fonts should change on the browser. 

Google Chrome
You can adjust the size of everything on the web pages you visit, including text, images, and videos.

 

Safari
Learn how to zoom in on web pages in Safari.

 

Internet Explorer
To adjust the font size for Internet Explorer:

  • Select the View menu.
  • Highlight Text Size.
  • Default setting will be medium. By changing the settings between largest and smallest, the text displayed on the page will be modified. 

Screen Magnification

  • PC – Windows 10
    You can quickly open the Magnifier by using the keyboard shortcut Windows logo key with the plus sign (+) on your keyboard. A small dialog box will appear. Click on the plus (+) or minus (-) symbol to increase or decrease the elements in your screen. Click on the X in the top right of the dialog box to close it.
  • Macintosh
    To change zoom preferences, click the Apple menu, select System Preferences, click Accessibility, then click Zoom. 

Audio Tips

  • PC – Windows 10
    Narrator is the built-in screen reader in Windows that reads aloud what’s on your screen so you can use that information to navigate your PC. To start or stop Narrator, press the Windows logo key + “Ctrl” + Enter. For more info on how to use Narrator, check out the Complete guide to Narrator.
  • Macintosh
    To hear descriptions of everything on the screen and control your keyboard and mouse using the keyboard, turn on the VoiceOver feature on your computer. Click on the Apple menu at the top left of your screen. Click on System Preferences, then click on the Accessibility button. In the left navigation in the dialog that appears, click on the VoiceOver option. Check the Enable VoiceOver box to activate.

Keyboard Shortcuts

Action Shortcut (Windows) Shortcut (Mac)
Increase text size Ctrl + (Plus sign) Option Cmd + (Plus sign)
Decrease text size Ctrl – (Minus sign) Option Cmd – (Minus sign)
Move forward from link to link Tab Tab
Move backward from link to link Shift Tab Shift Tab
Move from box to box Tab Tab
Go to top of page Home Home
Go to bottom of page End End
Close window Ctrl W Cmd W
Go back a page Alt ← (Left Arrow) Cmd ← (Left Arrow)
Go forward a page Alt → (Right Arrow) Cmd → (Right Arrow)

Find more keyboard shortcuts specific to your web browser:

Keyboard Preferences

  • Keyboard response time
    • FilterKeys is an accessibility feature of Microsoft Windows. It tells the keyboard to ignore brief or repeated keystrokes. This makes typing easier for users with hand tremors. To enable FilterKeys, Hold the right ⇧Shift key for 10 seconds. A dialog box will appear asking you if you want to turn on this feature. FilterKeys can also be turned on and off via the Settings panel. Click the Windows logo icon in the lower left of the screen. Click the Settings icon (two icons above the Windows logo icon). On the left side of the dialog box that appears, click on the Keyboard option. On the right side of the dialog box, scroll down until you see FilterKeys. Click the toggle to turn it on.
    • Macintosh computer – to speed up or slow down the response time of the keyboard or mouse, set preferences in Keyboard & Mouse preferences. 
  • Using a keyboard instead of the mouse
    • In Windows, MouseKeys is designed for people who have difficulty using a mouse. MouseKeys allows you to use the numeric keypad to control the mouse pointer. If you want to use the numeric keypad for data entry as well as for navigation, you can set the MouseKeys to be activated by pressing NUM LOCK. You can also turn on MouseKeys by clicking the Settings icon (two icons above the Windows logo icon in the lower left of your screen), then click on Ease of Access. A dialog box will appear. Scroll down the left navigation toward the bottom of the list of options. Click on Mouse. Under the Control your mouse with a keypad heading, click the toggle to turn on MouseKeys.
    • Using a Macintosh, click on the Apple menu. Select System Preferences, and then click on Accessibility. In the Accessibility pane, click in the left navigation, click on Mouse & Trackpad, then click on the Enable Mouse Keys checkbox on the right. 

PDF Files

This web site contains links to PDF documents that require the most current version of Adobe Reader to view. The Adobe Acrobat Reader may already be installed on your computer as a “plug-in” or “helper application” for your web browser. If the Adobe Acrobat Reader is not installed on your computer, it can be found, free of charge, at the Adobe Acrobat Reader download page.

If you are using a screen reader, you may find it will not read some documents in PDF format. If you come across a document that is not accessible, please contact the PostScan Mail and we will assist you in obtaining a file that is accessible.

 

Contact

The PSM will make all reasonable accommodations to ensure people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. If you have difficulty accessing any material on our websites due to a disability, contact us and we’ll work with you to make the information available.

Useful Links
Google Chromebook
Chrome with accessibility extensions
Google Chrome Support
Apple Safari Support
MAC OS Support
Windows 11 Support
Window 10 Support
Chrome Keyboard Access

Microsoft Windows – Make your mouse, keyboard, and other input devices easier to use
WIN11:

WIN10: 

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