Frequently Asked Questions
PostScan Mail gives you complete control over your mail and package deliveries online. You can manage your mail remotely from any location with complete security. Eliminate the time-consuming hassle of dealing with junk mail. Spend less time sorting through piles of paper mail.
What addresses are available?
How do I receive my mail online?
Do you receive mail and packages from all couriers?
Can I receive mail on someone else's behalf?
Can PostScan Mail address be used as a home or business address?
Do you accept both mail and package deliveries?
Setting Up Your Account
How do I sign up for PostScan mail?
What documents do I need to activate my PostScan Mail account?
Do I have to use a change of address?
Please note that, if you do not file a change of address with the postal service, you must contact senders yourself and notify them of your new address.
Can I add another person or business to my account?
Account subscription limits are shared across all users. Each additional name or business must have a USPS 1583 Postal Consent Form.
What is mail forwarding?
What courier do you use for mail and package forwarding?
Do you offer tracking on mail and package forwarding?
Can PostScan Mail ship internationally?
Mail Storage and Other Limits
Is there storage limit for scanned contents?
Physical storage fees will apply 30 days after the mail receipt date.
How long is my mail stored?
Does junk mail count towards my account limit?
Can I access my account if something is wrong at the facility?
Is your service secure?
Is there a difference between “shredding” and “recycling”?
Do you have any other questions? Please contact us by calling 1(800) 624-5866 or by emailing firstname.lastname@example.org.