FAQs
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We offer a growing network of street address locations across the United States and internationally. You can use any of these locations to receive your mail and package deliveries. For a complete list, click here.
After submitting your USPS Form 1583 (Postal Consent Form), simply fill out a change of address form or notify senders of your new address. Once mail arrives addressed to you with your PMB number, we notify you and make the image available through our online system. You decide how to handle it.
Yes, we accept mail and packages from USPS, FedEx, UPS, DHL, and Amazon. Our street addresses are capable of receiving all types of deliveries.
Yes, with additional documentation. When setting up the account, fill out the postal consent forms for both parties and attach a power of attorney specifying the right to receive mail on their behalf. For receiving mail on behalf of an estate, please include an executor’s letter.
Our addresses can be used for personal or business purposes. However, some financial institutions and government agencies may not accept them. Online business listings will accept our street addresses.
Yes, we accept both mail and packages at all street addresses. Upon arrival at the processing facility, our staff will scan the front of a letter or package label and send you an email alert. You can then review the scan online and decide how to handle it.
We cannot accept or process hazardous, restricted, or perishable items. Please do not use your PostScan Mail address to receive these types of items, as they may be discarded if they cannot be returned to the sender.
Your security is our priority. We use industry-standard encryption protocols, two-factor authentication (2FA), reCAPTCHA, and secure data centers to ensure your mail and personal information are protected at all times.
Yes, you can access and manage your mail from any device with internet access. Our online platform is compatible with desktops, laptops, tablets, and smartphones.
First, visit our locations page to select your preferred address. Then, fill out and notarize a USPS Form 1583 (Postal Consent Form). This form is required by the U.S. Postal Service for security reasons and must be completed before we can handle your mail and package deliveries. Once we receive your completed form, simply notify your senders of your new PostScan Mail address. To save time, you can also submit a Change of Address on the USPS website by completing the Mover’s Guide online.
You’ll need to complete USPS Form 1583 and provide two valid IDs:
- USPS Form 1583: Fill out and notarize the form (online or in person).
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Two IDs:
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Primary ID (photo ID):
- U.S. State ID Card
- U.S. Driver’s License
- Passport (U.S. or international) or Passport Card
- U.S. Permanent Resident Card
- Certificate of Naturalization
- U.S. Military ID Card
- U.S. University ID Card
- Tribal Identification Card
- Matricula Consular (Mexico)
- NEXUS (Canada)
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Secondary ID (address ID):
- US Driver’s license/Territory, Tribal Drivers or Non-Driver’s ID Card
- Voter Registration Card
- Vehicle Registration Card
- Vehicle Insurance Policy (must have policy number and current period)
- Home Insurance Policy
- Lease
- Mortgage
- Deed of Trust
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Primary ID (photo ID):
Please note: Foreign driver’s licenses, national ID cards, foreign university ID cards, etc., are not acceptable. Only the documents listed above are acceptable as per regulations.
A photocopy of your identification may be retained by PostScan Mail for verification.
All documents must be valid, not expired, and in English or English-translated.
Although the driver’s/nondriver’s ID is listed as an option for both the Applicant’s photo ID and address ID, it may be used for only one of the IDs (either photo ID or address ID), not for both.
Submit the notarized form and ID copies through the PostScan Mail platform for verification.
We have partnered with online notary providers who can notarize your forms and send them directly to PostScan Mail for only $20. All you need is a smartphone or webcam.
A change of address is not required but is recommended for convenience. If you do not file a change of address with the postal service, you will need to contact senders and notify them of your new address.
Yes, you can add other names or businesses to your account by going to “Manage Users” in your settings. You can add users and/or recipients, allowing you to receive mail on behalf of other names or businesses. Adding a user creates a sub-account for another person to manage their mail, using the same addresses as your main account. Each additional name or business must have a USPS Form 1583 (Postal Consent Form). Note that account subscription limits are shared across all users.
Yes, adding additional users or recipients to your account incurs an additional charge of $5 per month. Each additional user or recipient must also submit a USPS Form 1583 (Postal Consent Form).
To update your account information, log in to your PostScan Mail account and navigate to the Settings page. From there, you can update your personal details, address preferences, and billing information.
If you need to change your PostScan Mail address, contact our customer support team for assistance. They will guide you through the process of selecting a new address and updating your account information.
Yes, you can upgrade or downgrade your subscription plan at any time. Log in to your account, go to the subscription page, and select the plan that best suits your needs.
If your USPS Form 1583 is not properly filled out, we will notify you of the necessary corrections. Your account activation will be delayed until we receive the correctly completed form.
Our mail forwarding service allows you to receive only the packages and letters you want. You choose which items to forward, specify the destination and timing, and we’ll send them to you anywhere in the world.
We use USPS, UPS, FedEx, and DHL for forwarding mail and packages. However, some addresses may not offer all courier options. It is recommended to check with the individual address provider before signing up.
Yes, we provide tracking information for all forwarding services except USPS First Class. USPS First Class is a cost-effective option but does not include tracking information.
Yes, we can forward mail internationally without any issues. For packages, a customs form may be required, and there could be taxes or duty fees depending on the contents.
To set up mail forwarding, simply log into your virtual mailbox, select the items you want to forward, and specify the destination and timing. Our team will handle the rest.
Mail forwarding fees vary based on the destination, courier, and package size. Please refer to our pricing page for detailed information on forwarding fees.
Yes, you can consolidate multiple packages into a single shipment to save on shipping costs. Our package consolidation service combines your items into one box, reducing the number of shipments.
If you don’t want to forward certain mail items, you can choose to recycle, shred, or store them securely at our facility. You have complete control over how your mail is handled.
Mail forwarding is available for most types of mail, including letters, packages, and parcels. However, we cannot forward hazardous, restricted, or perishable items.
The delivery time for forwarded mail depends on the destination and courier selected. You can track your shipments online to get real-time updates on their status.
You have unlimited access to digital scanned contents for as long as your account remains active. You can organize them into folders, attach them to emails, download them to your computer, or delete them when no longer needed. Physical copies are stored at our facility until you choose to recycle or forward them. Please note that physical storage fees will apply. Refer to our pricing page for more details.
Your mail is stored until you decide to recycle or forward it, as long as your account remains active. If you cancel your subscription, we will discard any stored mail, but will continue to receive mail for 6 months (as per CMRA regulations). After this period, all mail is returned to the sender.
The first 30 days of mail storage are free, after which there is a fee of $0.05 per envelope per day. For packages, the first 7 days of storage are free, with a fee of $0.10 per pound per day thereafter. To avoid these storage fees, ensure you pick up, forward, recycle, or shred your physical items before the free storage period ends.
Yes, junk mail counts towards your account limit. This policy ensures that no desired mail is mistakenly destroyed. Some addresses may filter out “Presorted Standard” mail.
If you exceed your storage limit, additional fees will apply based on the volume and duration of storage. Please refer to our pricing page for detailed information on storage fees.
You can manage your stored mail through your online account. You have the option to recycle, forward, or request scans of the contents of your mail at any time. To avoid accruing storage fees, take action on your mail items before the free storage period ends.
Within your PostScan Mail mailbox, we have filters that allow you to view mail items that are “Near Storage Limit” and mail items that are already “Accruing Storage.” These items are highlighted in red to help you easily identify and take action on them before additional fees are incurred.
No, there is no limit to the number of folders you can create to organize your scanned contents. You can create as many folders as needed to keep your digital mail organized. By taking prompt action on your mail items and utilizing the filters in your mailbox, you can avoid unnecessary storage fees and efficiently manage your mail.
PostScan Mail prioritizes your security with several robust features, including two-factor authentication (2FA), reCAPTCHA integration, session management, and industry-standard encryption protocols. These measures ensure your account remains secure and your sensitive information is protected.
Two-factor authentication (2FA) adds an extra layer of protection to your account. In addition to your password, 2FA requires a secondary verification step, such as a code sent to your phone. This significantly reduces the risk of unauthorized access, ensuring only authorized users can log in.
reCAPTCHA is a Google-powered tool that helps distinguish between human users and bots. By integrating reCAPTCHA, PostScan Mail prevents automated attacks and unauthorized access attempts, ensuring that only legitimate users can access their accounts.
PostScan Mail integrates reCAPTCHA to defend against automated attacks and unauthorized access attempts. This tool helps ensure that only legitimate, human users can access their accounts, blocking malicious login attempts.
PostScan Mail’s session management feature allows you to monitor all active sessions associated with your account. If you need to log out of forgotten sessions on other devices or quickly remove someone’s access, you can log out of all active sessions with a single click, ensuring your account remains secure.
Yes, with PostScan Mail’s session management feature, you can log out of all active sessions simultaneously. This is particularly useful if you suspect unauthorized access or have forgotten to log out on another device.
If you suspect unauthorized access to your account, immediately use the session management feature to log out of all active sessions. Additionally, enable two-factor authentication (2FA) if you haven’t already, and change your password to further secure your account.
PostScan Mail ensures the confidentiality of your mail and personal information by using industry-standard encryption protocols. These encryption methods protect your data during both transmission and storage, offering you peace of mind.
PostScan Mail leverages AWS for its robust security infrastructure. AWS provides advanced security features, including encryption, secure data centers, and comprehensive monitoring, ensuring that your data is protected at all times.
AWS employs industry-standard encryption protocols to safeguard your data both in transit and at rest. This ensures that your sensitive information, including mail and personal details, remains secure from unauthorized access.
AWS data centers are protected by multiple layers of physical security, including biometric access controls, 24/7 surveillance, and secure perimeter fencing. These measures ensure that the physical servers housing your data are highly secure.
Yes, AWS provides comprehensive security monitoring, including real-time threat detection, automated security assessments, and continuous monitoring of network traffic. This helps PostScan Mail quickly identify and respond to potential security threats.
To cancel your account, log in, go to the “Subscription & Billing” page in the settings, and click the “Close Account” tab on top. Follow the additional steps to confirm the cancellation. Once your account is closed, we will discard any stored mail and hold any received mail for 6 months (per CMRA regulations). After that, held mail is discarded, and new mail is returned to the sender.
The PS1583 form, along with USPS’s DMM 508 guidelines, specifies who can collect the required credentials and witness the signature. This includes the CMRA, its employees, and notary publics. Notaries can perform identity verification under federal guidelines and for the PS 1583 form.
The PS 1583 form does not require a notarial act under state law but has specific requirements for identity verification and record-keeping. The CMRA can perform the required acts itself, appoint a notary to follow the form’s requirements, or have a notary perform a full notarial act under state law.
If you set up a Change-of-Address with the USPS, you can edit or cancel it on the USPS Mover’s Guide website. However, the USPS does not allow a Change-of-Address request to redirect mail from a CMRA (Commercial Mail Receiving Agency). You will need to contact your mail senders and inform them of your new address.
To change your PostScan Mail address, contact our customer support team for assistance. They will guide you through the process of selecting a new address and updating your account information.
Yes, you can upgrade or downgrade your subscription plan at any time. Log in to your account, go to the subscription page, and select the plan that best suits your needs.
If your USPS Form 1583 is not properly filled out, we will notify you of the necessary corrections. Your account activation will be delayed until we receive the correctly completed form.
To update your account information, log in to your PostScan Mail account and navigate to the Settings page. From there, you can update your personal details, address preferences, and billing information.
Yes, you can add other names or businesses to your account by going to “Manage Recipients” in your settings. Adding additional users or recipients incurs an additional charge of $5 per month. Each additional name or business must also submit a USPS Form 1583 (Postal Consent Form).
Your security is our priority. We use industry-standard encryption protocols, two-factor authentication (2FA), reCAPTCHA, and secure data centers to ensure your mail and personal information are protected at all times.
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