Frequently Asked Questions
PostScan Mail gives you complete control over your mail and package deliveries online. You can manage your mail remotely from any location with complete security. Eliminate the time-consuming hassle of dealing with junk mail. Spend less time sorting through piles of paper mail.
What addresses are available?
We have more than 50 available address options all over the United States. For a complete list, click here.
How do I receive my mail online?
Do you receive mail and packages from all couriers?
Can I receive mail on someone else's behalf?
Can PostScan Mail address be used as a home or business address?
Do you accept both mail and package deliveries?
Setting Up Your Account
How do I sign up for PostScan mail?
What documents do I need to activate my PostScan Mail account?
Do I have to use a change of address?
Can I add another person or business to my account?
You can add other names or businesses to your account by going to "Manage Users" in the settings menu. Here you can add users and/or recipients.
By adding a recipient, you are letting us know that you will be receiving mail on behalf of other names or businesses.
By adding a user, you will create a new sub-account for another person to manage their mail. This sub-account uses the same addresses as your main account and may add their own recipients.
Account subscription limits are shared across all users.
Each additional name or business must have a USPS 1583 Postal Consent Form.
What is mail forwarding?
What courier do you use for mail and package forwarding?
We use USPS to forward all mail and packages by default; we offer First Class and Priority shipping. Our mail forwarding wizard allows you to specify the address and type of shipping you want.
You may indicate a different courier in the shipping instructions and we will do our best to accommodate the request.
Do you offer tracking on mail and package forwarding?
Can PostScan Mail ship internationally?
Mail Storage and Other Limits
Is there storage limit for scanned contents?
You have access to the scanned contents, free of charge, for as long as your account remains active. You can sort them into folders, attach them to emails, download them to your computer, or delete them when they are no longer needed. The paper copy is still stored at our facility until you recycle or forward it.
Physical storage fees will apply 30 days after the mail receipt date.
How long is my mail stored?
Does junk mail count towards my account limit?
Some junk mail may be counted towards your account. Most items with postage stating "Presorted" is recycled automatically. However, items addressed specifically to your name will be delivered and will count towards your account limit. We do not want to run the risk of mistakenly destroying any mail that is wanted. We want to leave that decision in your hands.
Can I access my account if something is wrong at the facility?
Is your service secure?
Is there a difference between “shredding” and “recycling”?
Do you have any other questions? Please contact us by calling 1(800) 624-5866, or you can email email@example.com.