Ask Your Questions We Will Help You!
Here are complete list of questions and answers that will help you out regarding setting up account, mail storage limits, or regarding security. If you do not find the particular answer here contact us or call us 1(800) 624-5866
We have growing network of Street and PO Box address location available throughout the United States. You can use any of these locations to receive your mail and package deliveries. For a complete list click here.
Once you sign up for an account, our staff takes action. You are assigned a US street address at which to receive your mail deliveries. Simply fill out a change of address form or alert senders of your new address. Once mail arrives addressed to you at our main facility, we notify you of its arrival and make the image available to you through our online system. You decide how to handle it.
We can accept mail and package deliveries from USPS, FedEx, UPS, DHL, and any other shipping company at our mail processing facility in Anaheim, CA. Our facility is open during regular business hours, and we sign for all your mail and package deliveries. If you select one of our P.O. Box addresses, you will only be able to receive packages under 16oz., as the Post Office cannot sign for or store large packages.
You can, however, some extra documentation is required by the Post Office. When setting up the account, you must fill out the postal consent forms for them and yourself and attach a power of attorney, specifying the right to receive mail on their behalf. If you’re receiving mail on behalf of an estate, please attach an executor’s letter as well.
We can accept mail and package deliveries from USPS, FedEx, UPS, DHL, and any other shipping company at our mail processing locations. Our locations are open during regular business hours, and we sign for all your mail and package deliveries. If you select one of our PO Box addresses, you will only be able to receive packages under 16oz., as the Post Office cannot sign for or store large packages.
All of our addresses can be used for personal or business use, but they cannot be listed as a residence or business address on legal documents. Online business listings will accept our street addresses but might not accept post office boxes. We cannot guarantee how quickly mail will be received and recommend that you use our service for non-critical mail.
We accept both mail and packages at our mail processing facility in Anaheim, CA. We can only accept mail at our other addresses outside of Anaheim because these addresses belong to the U.S. Postal Service that forwards to the mail processing facility. Our staff will scan the front of a letter or package label and send you an email alert upon its arrival in Anaheim. You can then review the scan via our online system and decide how you want to handle it.
While we can receive a variety of mail items and packages, we cannot accept or process any hazardous, restricted, or perishable items. Please do not use your PostScan Mail address to receive these types of items, as they may discarded if we’re unable to return to sender.
First, you need to sign up for a PostScan Mail account. Then you need to fill out and notarize a postal consent form. Our online system can assist you with that. This is required by the U.S. Postal Service for security and must be done before we are allowed to handle your mail and package deliveries. After that is done, you just need to alert senders of your new PostScan Mail address. To save time, you can also submit a Change of Address form with the USPS using our Change of Address Wizard in your account settings or going to the USPS website and submitting a Change of Address online for only $1.
You must fill out and notarize the 1583 Postal Service Form and mail it to our offices. Please do this as soon as possible as we are not allowed to handle mail for customers who have not sent in their form.
A change of address is not required, but is recommended for convenience.
Please note that, if you do not file a change of address with the postal service, you must contact senders yourself and notify them of your new address.
You can add other names or businesses to your account by going to “Manage Users” in the settings menu. Here you can add users and/or recipients. By adding a recipient, you are letting us know that you will be receiving mail on behalf of other names or businesses. By adding a user, you will create a new sub-account for another person to manage their mail. This sub-account uses the same addresses as your main account and may add their own recipients.
Account subscription limits are shared across all users. Each additional name or business must have a USPS 1583 Postal Consent Form.
Our mail forwarding service ensures that you receive only the packages and letters you really want. You simply choose which items you want, where and when you want them sent, and we’ll forward them on to you at any destination in the world!
We use USPS to forward all mail and packages by default; we offer First Class and Priority shipping. Our mail forwarding wizard allows you to specify the address and type of shipping you want. You may indicate a different courier in the shipping instructions and we will do our best to accommodate the request.
Yes, we offer tracking information if you choose Priority mail delivery or higher with the USPS, First Class is a more cost effective alternative but it does not offer tracking information on the mail piece. We also provide tracking information on other couriers if it is provided to us from the courier at the time of shipment.
Yes. We can forward mail internationally with no problem. However, for packages, it may require a customs form and there may be taxes or duty fees involved depending on the contents.
You have access to the scanned contents, free of charge, for as long as your account remains active. You can sort them into folders, attach them to emails, download them to your computer, or delete them when they are no longer needed. The paper copy is still stored at our facility until you recycle or forward it.
Physical storage fees will apply 30 days after the mail receipt date.
Your mail is stored until you recycle or forward it while your account is active. If you decide to cancel your subscription, we will continue receiving your mail for 6 months (per CMRA regulations). After that, we will start returning your mail to the sender.
Some junk mail may be counted towards your account. Most items with postage stating “Presorted” is recycled automatically. However, items addressed specifically to your name will be delivered and will count towards your account limit. We do not want to run the risk of mistakenly destroying any mail that is wanted. We want to leave that decision in your hands.
All digital information and systems are run from cloud-based servers and will stay up in the event of an emergency at our facility. In the event of such an emergency, we have plans in place to transfer storage sorting operations to a new location immediately. You shouldn’t notice any change in your service.
Security is very important to us, and we make sure your personal information and mail are kept safe. When you sign up, billing is handled automatically and no financial information is stored in our systems. You are the only person with access to your online account or passwords and all data is handled via secure servers. Our sorting and storage facility is secured and all staff members that handle mail have been thoroughly screened.
There is no difference between these actions. All mail disposed of in our facility is shredded and recycled.
Simply log in, go to the “Subscription” page in the settings and click “Close Account” at the bottom of the page. You will be directed to a page that will give you additional steps to confirm before succesfully closing your account.
We will continue to accept your mail for 6 months and notify you via email.
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Do you have any other questions? Please contact us by calling 1(800) 624-5866,
or you can email firstname.lastname@example.org.