Features
Discover Our Advanced Virtual Mailbox Features
Virtual Mailbox
Our top-notch virtual mailbox service enables you to view and manage your mail and package deliveries online. Whether you need to handle a few personal mail items or thousands of letters and packages, our system and extensive global network can receive and scan your mail into your virtual mailbox account swiftly. With PostScan Mail, you can access your incoming mail from any web-enabled device.
After signing up online and selecting a virtual mailing address, you will gain access to our online system, allowing you to view your mail and package deliveries. This virtual mailing address is a real physical street address you can visit, making it suitable for receiving both personal and business mail. To ensure your mail appears in your virtual mailbox, you will need to distribute this address to your senders or file a USPS change-of-address form to reroute your mail to us.
Mail Forwarding
With PostScan Mail’s mail forwarding service, you will have the option to forward your physical mail items to wherever you are. Simply provide us with your shipping address and choose your preferred shipping method from USPS, UPS, FedEx, DHL, or Canada Post and we will pack your mail items and forward them directly to you anywhere in the US or internationally.
With each shipment, our system will automatically validate your shipping address to ensure the shipment is successfully delivered to its final destination. You will be able to monitor all of your outgoing mail including the shipment methods selected, shipping costs, and real-time tracking information.
Mail Scanning
Once mail items are delivered to your virtual mailbox account, you will have the option to open and scan the mail items. Our trained operators will open the mail item, scan the contents, and upload it to your online virtual mailbox account. You will be able to view the scanned content, including the ability to print the document, download a PDF, or forward a copy via email.
Scanned content will be saved within your virtual mailbox account and you can then request to forward, recycle, shred, or pick up the physical mail items. Scanned content will be automatically saved in the online archive within the virtual mailbox account and you will have the option to either keep the digital copies or permanently delete them.
Package Management
With your PostScan Mail account, you can receive packages from all major carriers. We will scan the outside of the package label, measure the dimensions, and record the weight. Once packages are received, we store them securely and send you an email notification. You can log into your account to view all of your inbound packages.
You have the option to pick up your packages or ship them individually. You can also choose to consolidate multiple packages into a single shipment. If you opt for consolidation, we will combine your packages into a new box and provide you with the updated weight and dimensions, resulting in lower shipping costs.
Whether you’re an e-commerce business looking for a cost-effective package fulfillment solution or need a secure address to avoid porch piracy, PostScan Mail offers the perfect solution for your package management needs.
Secure Shredding
Protect your privacy and sensitive information with our secure shredding services. Safely dispose of unwanted mail items by requesting secure shredding, ensuring that your confidential details remain protected.
For unwanted junk mail, you can opt for free recycling. However, if you receive mail items containing confidential information that require secure disposal, our shredding service is available for a nominal fee in addition to your monthly subscription.
Mail Storage
Keep your physical mail items safe and secure with our onsite mail and package storage. PostScan Mail ensures that your mail is securely stored until you decide what to do with it. You will receive 30 days of free mail storage and 7 days of free package storage.
As mail storage comes at a cost, we notify you within your mailbox when an item is approaching its storage limit or when it starts to accrue storage fees, ensuring you do not overpay for the service. You will have the option to pick up, forward, recycle, or shred your physical mail items.
Online Mail Management
Organize and manage your digital mail effortlessly with our virtual mailbox platform. You can sort, categorize, and archive your mail for easy access and efficient management.
Similar to email, the virtual mailbox includes filters to quickly sort mail by status, search for mail items by sender name, and organize both your physical and digital mail content into folders.
Recipient and User Management
We provide the ability to add recipients and users to your virtual mailbox account. Recipients are additional individuals or business names for which you receive mail deliveries. Any mail delivered to a recipient will be scanned and uploaded to your existing virtual mailbox account.
If you add a user, they will have access to their own dedicated virtual mailbox account using your same mailing address. As the primary account holder, you will be able to see mail items assigned to your sub-users, while they will only see items assigned to them directly. User accounts are ideal for family members, employees, or departments that need to receive mail independently.
All recipients or users added to the PostScan Mail system must submit a notarized USPS Form 1583 to authorize us to receive their mail. This process also helps verify the identity of anyone receiving mail, ensuring protection against identity theft or fraud.
Mail Notifications & Alerts
You will receive email notifications whenever a new mail item is received, including an image of the outside of the mail item. Email notifications are also sent when an open & scan request is processed, providing the scanned content of the mail item as a PDF, and when a mail forwarding request is processed.
In addition to email notifications, the PostScan Mail system will send SMS notifications related to mail and package forwarding. These include notifications when a mail item is in transit, delayed in transit, and when it is finally delivered to its destination.
Privacy and Security Settings
Safeguard your sensitive information with PostScan Mail’s commitment to privacy and security. We prioritize data protection through encryption and secure protocols, ensuring your confidentiality and peace of mind.
Our security features include:
- Two-Factor Authentication: Adds an extra layer of security to your virtual mailbox account.
- reCAPTCHA Integration: Protects your account against automated attacks.
- Active Session Management: Allows you to log out of active sessions, ensuring your account remains secure and accessible only to you.
Premium Support
We strive to offer the highest level of support with our dedicated customer support team available 7 days a week via phone, email, or chat. Our customer support representatives go the extra mile to assist with general inquiries, account setup, or any mail-related questions.
You are also welcome to visit any of our locations for specific questions or concerns about your mail. Each virtual mailbox account includes a direct phone number for your location to provide immediate assistance when needed.
Standardized Pricing
We currently offer three subscription plans: Starter, Standard, and Premium. While the Starter plan starts as low as $10 per month, the exact monthly fee may vary by location. Despite this, incoming mail limits, open & scan allotments, and the number of recipients included with each plan are standardized across all locations.
In addition to your basic monthly subscription, there may be extra fees. These include exceeding your mail limit or open & scan allotment, mail forwarding (which includes a handling fee per item plus shipping costs), and mail storage beyond the free 30 days for mail and 7 days for packages. Additional fees may also apply for exceeding your mail recipient limit, requesting mail shredding, or receiving oversized packages. Some locations charge a nominal fee for mail pickup, although most offer free local pickup, so be sure to check the specific terms for your location.
We offer a 30-day money-back guarantee: if you are not satisfied with the service for any reason, we will issue a full refund for any subscription fees or the fee associated with notarizing your USPS Form 1583. Additionally, you have the option to transfer to another location if you are not satisfied with the services at your current location.
Two-Factor Authentication (2FA)
Enhance your account security with our two-factor authentication (2FA) feature. This additional layer of protection requires a secondary verification step beyond your password, significantly reducing the risk of unauthorized access. By enabling 2FA, you add an extra shield to your account, ensuring only authorized users can log in.
reCAPTCHA Integration
To fortify our defenses against automated attacks and unauthorized access attempts, PostScan Mail integrates reCAPTCHA. This Google-powered tool acts as a gatekeeper, distinguishing between human users and bots. By implementing reCAPTCHA, we ensure that only legitimate users gain access to their accounts, preventing malicious login attempts.
Session Management
