Certifix, Inc., doing business as PostScan Mail (“PostScan Mail,” “PSM,” “We,” or “Us”), owns and operates an Internet site (the “Site”) that provides mail forwarding, scanning, registered agent, and mail management services (the “Services”) to commercial and residential registered users and authorized co-users (“You”).
The Services are provided directly by PostScan Mail and through a network of independently owned and operated commercial mail receiving agencies, service providers, and third-party operators located in the United States and, where applicable, internationally (collectively, “Authorized Service Providers” or “Operators”). Depending on the location selected by You, the Services may be subject to applicable local, national, or international postal regulations and legal requirements.
By using the Services, you are entering into an agreement with PostScan Mail and, where applicable, the Authorized Service Provider associated with your selected location (the “Agreement”) on the terms set forth herein (the “Terms”).
If you do not agree to these Terms, you must stop using the Services.
We may modify these Terms at any time by posting a revised version on the Site. Your continued use of the Services after any modification constitutes acceptance of the revised Terms. You are responsible for reviewing the Terms periodically.
These Terms incorporate by reference all content on the Site, including our Privacy Notice. By agreeing to these Terms, you also agree to the Privacy Notice and any future updates.
Term of Agreement
Your Initial Term begins on the date you complete the online subscription form and agree to pay for the Services. Upon expiration of the Initial Term, this Agreement automatically renews for successive periods equal to the Initial Term at the fees then in effect. If the selected service package is discontinued, you will be placed into the closest equivalent package. We reserve the right to terminate this Agreement at any time, with or without cause, upon written notice.
Receipt of Mail
For locations within the United States that operate as Commercial Mail Receiving Agencies, PSM agrees to act as your designated mail agent upon proper completion of United States Postal Service Form 1583 and any other documentation required under applicable U.S. postal regulations. You must submit a completed Form 1583 within thirty (30) days of account creation. If you fail to provide required documentation within that time period, PSM may refuse mail and return items to sender.
For locations outside the United States, mail agency status, required authorizations, and documentation shall be governed by applicable local postal laws and regulations. You agree to provide any documentation reasonably required for us to receive mail on your behalf in accordance with local legal requirements.
We may accept letters, flats, parcels, and packages from any postal authority or commercial carrier. We do not guarantee acceptance of restricted delivery, certified, registered, or signature-required items unless properly authorized under applicable regulations and documentation requirements. Acceptance of such items may require a staffed facility and may not be available at all locations.
Perishable or Temperature-Sensitive Items
PSM is not equipped to receive, store, or handle items requiring refrigeration or controlled temperature. If such items are delivered, PSM may, but is not obligated to, make reasonable efforts to place them in refrigeration if available. Proper storage is not guaranteed. You must contact the specific facility in advance to confirm whether such items can be received. PSM is not liable for spoilage, damage, or loss of perishable or temperature-sensitive items.
Mail Forwarding
Once mail has been placed into the care of any postal authority or commercial carrier for forwarding or delivery, PostScan Mail’s responsibility for the item ends. We are not liable for delay, loss, misdelivery, customs delays, seizure, or damage once the item leaves our facility. Responsibility for mail and packages transfers to the carrier at the time the item is tendered for pickup or delivery to the carrier, regardless of whether the carrier performs an acceptance scan. These provisions apply equally to mail and packages processed at PostScan Mail facilities and at independent Operator locations.
Operators and Third-Party Facilities
Operators are independent third-party contractors that license the PostScan Mail platform and are not employees, agents, partners, or representatives of PSM. While Operators are required to follow PostScan Mail’s platform policies, pricing, terms and conditions, and service standards in providing services to customers, they independently manage their own day-to-day operations. If you elect to receive mail at an Operator location, you expressly release PSM from liability arising from the Operator’s handling, storage, processing, or shipment of mail.
Undeliverable Mail
If mail cannot be assigned to an account or returned to sender, we may hold it for 30 days. If unclaimed, we may open the item solely to identify the intended recipient. If still unidentifiable, we may dispose of the item without liability.
Cash and Negotiable Instruments
We are not responsible for cash or negotiable instruments delivered to us. Currency will not be scanned in accordance with law. Sending cash is at your own risk.
Remote Address
We provide you with a mailing address for use with the Services. You agree to use it exactly as formatted and include your box number. You may not represent the Remote Address as a location where you physically conduct business unless expressly authorized. We are not responsible for improperly addressed mail.
Mail Processing and Account Responsibility
You authorize us to scan the exterior of mail and to perform actions you request, including opening, scanning, forwarding, shredding, recycling, or storing mail. You are responsible for all activity occurring under your account and must promptly notify us of unauthorized use. You acknowledge that digital scans of mail may contain sensitive information and that you are responsible for securing access to your account credentials.
Downtime
The Services may be temporarily unavailable due to maintenance, technical issues, carrier delays, or events beyond our reasonable control. We are not liable for losses resulting from such interruptions.
Force Majeure
PSM shall not be liable for any delay or failure in performance resulting from acts beyond its reasonable control, including but not limited to natural disasters, acts of government, postal or carrier disruptions, labor disputes, civil unrest, war, pandemics, power outages, or internet service interruptions.
Service Pricing and Payment
You agree to pay all fees associated with your selected service plan, including monthly fees, forwarding fees, storage fees, and other charges. Fees may change upon notice. You authorize us to charge your payment method for all amounts owed.
Suspension and Termination
Accounts may be suspended for insufficient funds or suspected misuse. We may terminate the Agreement with or without cause upon notice, or immediately for cause, including fraud, failure to submit Form 1583, abusive behavior, or violation of these Terms.
Services After Account Closure
Upon account closure, access to your online account will terminate. For Services provided at locations within the United States that operate as Commercial Mail Receiving Agencies under USPS regulations, PSM will continue to receive USPS mail addressed to you for up to six (6) months following account closure, as required by applicable USPS regulations. During this period, USPS mail may be returned to sender or, upon your written request and at your expense, forwarded to a forwarding address you designate. Applicable handling, forwarding, and shipping fees will apply.
For Services provided at locations outside the United States, mail handling after account closure will be governed by the applicable laws and regulations of the country in which the location operates. PSM may return mail to sender, forward mail at your written request and expense, or dispose of unclaimed mail in accordance with local legal requirements and commercially reasonable practices.
After expiration of any legally required holding period, any remaining mail may be returned, recycled, or otherwise disposed of in accordance with applicable law. You are solely responsible for notifying all senders of your new mailing address. PSM is not responsible for any delay, misdelivery, or loss of mail resulting from your failure to update your address with third parties.
Refunds
Refunds or account credits may be issued at our discretion. We strive to provide reliable service and will make reasonable efforts to address billing concerns, processing delays, or misunderstandings regarding service fees. In appropriate circumstances, we may issue partial refunds or service credits as a courtesy.
Monthly service fees that have already been incurred, usage-based fees for services performed, shipping charges, carrier fees, government fees, and third-party costs are generally non-refundable. No refunds will be issued for accounts used in connection with fraudulent, unlawful, or abusive activity.
Compliance with Laws
We cooperate with applicable postal authorities, regulatory agencies, and law enforcement agencies in the United States and internationally as required by law. We may disclose information, mail items, account records, or related data in response to valid legal process, court order, subpoena, warrant, regulatory inquiry, or to investigate suspected fraud, illegal activity, or violations of these Terms. We may also suspend services or place holds on mail as required by law or governmental directive.
You are solely responsible for ensuring that your use of the Services, your mail contents, and your service requests comply with all applicable local, national, and international laws and regulations.
Service of Process and Registered Agent Services
Where permitted by law, service of process may be attempted through use of the Services or through PSM acting as your registered agent. PSM does not assume liability if you are deemed served through your use of the Services. PSM’s obligations as a registered agent are strictly limited to receipt and notification of legal documents in accordance with applicable law and do not include legal representation, legal advice, monitoring of your compliance obligations, or ensuring that you respond to legal process. Notification may be provided electronically through your account or via email, and you are responsible for maintaining current contact information.
No Legal or Professional Advice
PostScan Mail is not a law firm and does not provide legal, tax, or professional advice. The provision of registered agent services or acceptance of service of process does not create an attorney-client relationship. You are solely responsible for consulting qualified professionals regarding legal or tax matters.
Fraud
We may inspect mail and suspend or terminate accounts if we suspect unlawful use. We may disclose information to law enforcement where appropriate.
License
We grant you a non-exclusive, non-transferable right to use the Services for lawful purposes. You may not resell, sublicense, or reverse engineer the Services.
Indemnity
You agree to defend and indemnify PostScan Mail and its affiliates from any claims arising from your use of the Services, violation of law, or misuse of mail.
Disclaimer of Warranty
The Services are provided “as available.” Except as expressly stated, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
Limitation of Liability
We shall not be liable for indirect, incidental, consequential, or punitive damages. Our total liability for any claim arising from the Services shall not exceed $100. “This limitation applies regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise.
Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to conflict of law principles. Any dispute arising under or related to this Agreement shall be subject to the exclusive jurisdiction of the state or federal courts located in the State of Wyoming.
Severability
If any provision is unenforceable, the remainder shall remain in effect.
Communication and Notice
You consent to receive electronic communications related to your account and the Services.
Assignment
You may not assign this Agreement without our consent. We may assign it without your consent.
Entire Agreement
This Agreement constitutes the entire agreement between you and PostScan Mail and supersedes prior agreements relating to the Services.
Contact Information
If you have questions regarding these Terms or the Services, you may contact:
Certifix, Inc. dba PostScan Mail
525 Randall Ave Ste 100
Cheyenne, WY 82001
Email: support@postscanmail.com
Phone: 1 (800) 624-5866
