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What is Informed Delivery by USPS?

Informed Delivery is an online notification system that allows you to preview incoming mail, track packages, set delivery instructions, or schedule re-deliveries. It is offered only to residential addresses and personal PO Box addresses in eligible zip code locations and isn’t for businesses.

You can check the availability of your zip code on the United State Postal Service website. The service is free; however, you must submit ID verification, proof of address, and have a USPS account to activate it.

The main goal of this service is to give you a remote preview of your mail from your computer or your smartphone before it arrives in your mailbox. And so, you can easily keep track of your mail or send out delivery instructions if needed.

How does it work?

When your mail arrives at the USPS Mail and Distribution centers, you receive an email notification with a greyscale image of the exterior of the letter-sized envelope.

This service is not available for packages or catalogs and magazines in most cases; you will only receive images of letter-sized mail processed through the USPS automated equipment.

However, you will receive package statuses with info like the tracking number (if available), estimated delivery date, and sender but no image.

You’ll receive email notifications for the first ten images only. The rest will automatically appear in the Informed Delivery dashboard which you can access through the website or the USPS app.

The mail images will be displayed for seven days as for package statuses; they’ll be displayed for 15 days of delivery before being removed.

You only have access to the exterior of the mail piece, not the inside content, simply to stay up-to-date with what mail you receive when you’re traveling or not home.

What is the difference between PostScan Mail and USPS Informed Delivery?

Informed Delivery is great if you’re only interested in previewing your mail before it arrives to reassure delivery dates.

However, if you want to manage your mail and take action, it won’t help you out much. PostScan Mail gives you full, online, remote access to your mailbox and allows you to carry out multiple actions for your mail and packages.

PostScan Mail grants you these smart features with very convenient plans:

Let’s check out the chart below for a comparison of features in each service.

PostScan Mail USPS Informed Delivery
Mail Carriers All Carriers (USPS, UPS, DHL, FedEx) Only USPS
Exterior Image Yes Yes
Interior Content Up to 100 mail pieces No
Recipients Unlimited Residents Only
Physical Mail Storage Free for 30 days No
Cloud Storage Unlimited 7 days per item
Mailing Addresses Over 90 addresses nationwide Only USPS account address
Forwarding Service Yes, to any address No
Mail Management Yes No

View your mail with PostScan Mail!

Plans start as low as $9.95/month

Our Advantage

  • advantage

    Great Addresses– We partner with all the addresses in our network and with our standardized pricing, you get the same features and service regardless of location. Choose from some of the most desired locations in the country such as New York City, San Francisco, Los Angeles, Anaheim, and many more.

  • advantage

    No Contracts– We are so confident here at PostScan Mail that we offer the option to upgrade, downgrade, or cancel the service at any time. PostScan Mail also promises the ultimate in privacy and security by implementing access restrictions on all collected data.


$9.95 /month

Incoming Mail

30 Items

Open and Scan

5 Items

Incoming Mail

60 Items

Open and Scan

10 Items


$24.95 /month

Incoming Mail

120 Items

Open and Scan

20 Items

Additional Fees

  • Additional Received
  • $.50 per extra envelope or package scan.
  • Each additional mail item over your plan's incoming mail limit.
  • Additional Open & Scan
  • $2.00 per envelope for up to 10 pages, then $.25 per additional page.
  • Each open and scan will be charged based on item and number of pages.
  • Mail Forwarding
  • $.85 cents per item plus the cost of shipping.
  • Mail items can be bundled into a single package and forwarded.
  • Mail Storage
  • First 30 days free, then $.05 per envelope per day.
  • Mail items are stored free for 30 days.
  • Package Storage
  • First 7 days free, then $.10 per pound per day.
  • Packages are stored free for 7 days.
  • Additional Mailbox Users
  • $5 per month, per additional user.
  • You can add a dedicated mailbox for other individuals or businesses.

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