Updated on April 26th, 2023

Informed Delivery by USPS is a service that allows you to receive your mail on your phone or tablet, giving you more control over when and how you want to get it. It can also be used as an online service, letting you see what’s in your mailbox before it arrives at your home or office.

It has been providing mail delivery services to the American population for a long time and is one of the most trusted brands in the country.

This article will guide you on Informed Delivery. Let’s go!


What is Informed Delivery?

Informed delivery is a feature offered by the United States Postal Service (USPS) whereby you can preview your incoming mails and manage package deliveries digitally. 

If you sign up for informed delivery, you’ll be able to digitally manage your packages and preview your emails that are scheduled to arrive soon via emails, mobile apps, or an online dashboard. 

You can also directly interact with digital content provided by business mailers from informed delivery.

Informed delivery also allows you to perform limited actions like receiving USPS tracking updates for your packages, providing delivery instructions, scheduling re-delivery, and managing notifications. 

However, Informed delivery doesn’t allow you to open and scan your mail like a PostScan Mail.

When was informed delivery created?


History of the United States Postal Service Informed Delivery?

The birth of Informed Delivery dates back to 2014. This is probably in response to Jerry Seinfield’s plea to digitize mail in February. 

 It was first released as a pilot program in some selected Zip codes. In 2017   expanded into most of the Zip codes in the U.S., and it quickly grew, with almost 15 million users using it as of 2020. 

There’s still ground for USPS to cover until it reaches mainstream America. However, there’s a high satisfaction rate among customers. About 89% reported they’re satisfied with United States Postal Service informed delivery features, while about 90% claim they’ll recommend it to a family or friend.


►Read More About USPS Informed Delivery vs. PostScan Mail


How Does USPS Informed Delivery Work?

Before your mail is delivered, USPS will scan the front of a letter-sized mail that runs through automated mail sorting machine. These images will be sent to you as an email notification to ensure you have a preview of your emails in advance. 

Once you sign up for the informed delivery, you’ll be required to add an active email address to receive updates. You can preview a maximum of 10 mail items in your daily notification from USPS. 

This limits the number of emails sent to users due to security concerns. 

The automatic scan machine doesn’t image some mail items like magazines and journals. So if a scan is detected on these mail items, you’ll receive a message saying, “A mailpiece for which we do not currently have an image is included in today’s mail.”

The informed delivery dashboard displays mail images for up to a week, while packages will be displayed on the dashboard for up to 15 days after they’ve been delivered. 


Why Should I Use Informed Delivery?

If you’re a business owner who travels a lot or often has misdirected packages, informed delivery will help you know what is happening to your direct home mail delivery. 

And since you can Manage your Mails and Packages online, you can leave delivery instructions or re-schedule a delivery if you won’t be available to receive the first one. 

Informed delivery allows you to keep track of your mails and packages and calls more to action for your brand. 


How to Sign Up for Informed Delivery?

USPS has a complete guide that will walk you through signing up for an informed delivery. Some things are required of you: 

  • You must have a residential address or rent a P.O. box for personal use.
  • Your address and Zip code must be eligible for united states postal service informed delivery.
  • You must complete an I.D. verification Process.


Here are the five steps to signing up:

  • Visit the USPS informed delivery site and click on Sign up for free.
  • Enter your P.O. box address or residential address to check if you’re eligible for the Informed Delivery service.
  • Create a USPS personal account if you don’t have one. You’ll be asked to select a username and password for it.
    You’ll also be required to add your security questions and contact information. Read the privacy information and click on continue, to be redirected to the I.D. verification page.
  • Verify your identity by requesting a code via your email or phone number.
    You’ll be asked to add your phone number if you verify your identity online.
    A numeric OTP will be sent to you via text message. However, if you choose to verify your identity physically, you’ll request for an invitation code to be sent to your residential address.
  • After you’re done with identity verification, you’ll be shown a confirmation page from where you’ll be redirected to your informed delivery dashboard. 


How Much Does Informed Delivery Cost?

The delivery pricing of USPS is always pocket-friendly. Usually a dollar or so.

In case of informed delivery, it is free to use the service. Therefore, individuals and business owners are encouraged to use a digitized mail system to preview and track their mail and packages. 


Is Informed Delivery Available to P.O. Box Customers?

Yes. Informed delivery is available for P.O. box customers. All USPS consumers are eligible for informed delivery whether they receive their mail at a post office or through a zip code.

However, if you receive mails at both your residential address and P.O. box address, you’ll have to set up a separate USPS informed delivery account.



Is USPS Informed Delivery Available Everywhere?

No. Informed Delivery is not everywhere in the U.S. However, it is available to eligible P.O. boxes and residential addresses located in the majority of the zip code locations of the state.


Am I Eligible to Use Informed Delivery

Yes, you can use informed delivery as long as your residential address or P.O. box is qualified and located in a zip code where informed delivery is offered.

You can check here to see if your address is eligible for the service.


What Are Others Saying about Informed Delivery?

Statistics have shown that 89% of informed delivery users are happy with the services and features it offers.

Also, about 90% of its users said they’ll recommend the service to their family and friends since they’ve benefited.


What Does the USPS Get Out of People Using Informed Delivery

Since it’s free, USPS doesn’t get anything from people using an informed delivery service.


Can You Track USPS Certified Mail?

You can track your USPS-certified mail using the barcode you received when you purchase the mailing form at your local post office.

Once you’ve your mail piece number, you can input it on the USPS official website to track your parcel. 

If you don’t have access to the internet, you can contact USPS, and share your tracking number, and USPS will provide you with details on your package.

However, this tracking service is only available to senders; if you’re a receiver of USPS-certified mail, your only tracking option is the United States Postal Service Informed Delivery.


►Read More About Does USPS Deliver on Sunday?


How to Remove Someone From Informed Delivery

If a roommate or relative moved out and you want to kick them off your informed delivery, you can either contact the USPS customer service line at 1-800-275-8777 or sign in to your informed delivery account and do so.


Why is my Address not Eligible for Informed Delivery?

There are still some Zip Codes in the United States that aren’t eligible for USPS informed delivery. If your zip code is one of those, your address will not be eligible for informed delivery.

Sometimes, your zip code will be eligible for the service, but your address is not. This happens when you’re living in a multi-unit apartment that has not been uniquely coded at the unit level. Therefore if your address isn’t coded, you can’t sign up for informed delivery.


How to Talk to a Person on USPS Customer Service?

Talking directly to a USPS Staff on the phone is the best and quickest way to solve your issues or get an insight on what to do.

Here is the step to follow & talk to a human on USPS customer service: 

  • Call USPS Customer service via 1-800-275-8777.
  • Once it starts calling options, say ‘Carrier’ or ‘Agent’ or ‘Customer Service ‘ severally, the call will be handed over to a human.


Does Informed Delivery Show All Mail?

The USPS Informed Delivery is not showing all mail. Customers sometimes receive letters that have never been previewed on their informed delivery account.

Also, Informed delivery is limited to previewing letter-sized mail only, so if you’re receiving magazines, newspapers, catalogs, and other large-sized mail, you won’t get a preview. Since informed delivery is a USPS service, it doesn’t also scan mail arriving from other carriers like UPS, DHL, or FedEx.


Is there a USPS Informed Delivery App?

Yes, a USPS Informed Delivery App lets you preview mail and track packages from anywhere. The app is available on both the Play store and Appstore.


How to get USPS Mail Notifications for your mail?

To get notifications from USPS on all mail and packages arriving, you can download the Informed delivery app and sign up for the service.


Why are my Packages not Showing up on Informed Delivery?

The USPS Informed Delivery only shows notification for mail processed by the USPS automated equipment. Packages that aren’t processed that way cannot appear on the Informed Delivery notification.


How to Check USPS Delivery Confirmation?

The easiest way to check USPS delivery confirmation is by calling them on the phone at 1-800-222-1811. This customer service’s working hours are 8. am to 8.30 pm E.T. from Mondays to Fridays.


How Long Does it Take for Informed Delivery to Update?

Informed delivery scans your mail and notifies you once you have new mail. This is usually done within a few hours, but in some cases, it might take some days.


Who Scans My Mail For Informed Delivery?

Your mail is scanned by significant USPS sorting facilities that are highly secured. Therefore there’s no need to worry about the privacy of your mail.


Why is My Mail Taking So Long To Be Delivered?

There could be a lot of reasons why your mail is taking longer to be delivered. One of the most common reasons is a backlog at your local post office.

Sometimes, your mail takes time to arrive because it has been tocked in transit. Whichever reason, the United States Postal Service will ensure they deliver your mail as soon as possible.


Security and Privacy Concerns

USPS has tried to ensure the privacy and security of all digitally scanned and delivered emails.

While scanning the mail, only the envelope’s exterior is scanned, with all the information inside the envelope not being known. Only the address of letter-size mail items can be publicly accessed by those who checked the email.

Moreover, USPS ensures mail protection since it must safeguard the USPS systems and the employees who deliver the mail.

In adherence to the Private Act, USPS ensures that private citizens’ information shared through the mail will remain confidential and can only be disclosed to a third party under strict conditions.

Informed delivery also uses knowledge-based authentication to verify the true identity of people signing up. The verification process includes answering multiple-choice questions to which only the real user knows the correct answer.


A Better Alternative

As said earlier, USPS informed delivery would enable you to receive notifications about your mails and packages to be delivered. However, these emails will only show you the exterior part of the mail envelope or the package without giving you an idea of what is contained in the mail.

Informed delivery doesn’t allow you to view your mail contents online for many security and privacy reasons. Still, informed delivery can be a good option for those that want to preview their emails online.

However, others will love to see their full mails online, where innovative mail companies like PostScan Mail come into play.

These companies brought virtual mailboxes which enable you to scan and view the exterior of your mails and packages just like informed delivery. But they’re a step ahead of the former, as you can request for mail scanning of the actual documents within your envelope or what’s contained in your package. 

With PostScan Mail, you can Scan, Forward, Shred, Recycle, add multiple recipients, and more, all at a token price. To save time, save pennies with the PostScan Mail.


Final Thoughts

This article has provided an overview of the benefits of informed delivery.

Informed delivery is a service that lets you know the contents of your mail before you open it. You can also have it delivered to an alternate address. This service can help you save time and money on deliveries and reduce your environmental footprint.

We hope that you found this article helpful. Our experts at PostSan Mail are committed to providing our customers with the best quality of service.



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Frequently Asked Questions

Below are some of the most commonly asked questions by consumers about Informed Delivery

Informed Delivery is a service offered by the United States Postal Service (USPS) that provides the delivery status of a piece of mail. It was introduced in January 2017 and has since been expanded to include USPS Tracking, Signature Confirmation, Priority Mail Express, and Certified Mail.

The service sends an email notification to the recipient’s inbox when a letter or package is delivered. This includes scanned images of the sender’s signature and the recipient’s address on an itemized list.

Informed Delivery is a free service that lets you see your mail before it arrives.

USPS is the only delivery company that offers this service.

The USPS updates every morning at 5:00 AM EST.

Informed delivery is a service from the USPS that allows customers to track their parcels and know when they will arrive.

Customers need to know about this service because it offers them peace of mind. Knowing when their parcel will arrive allows them to plan and prepare for its arrival.

Informed Delivery is a secure and convenient way to deliver mail to your inbox. It’s like getting an email or text message with a preview of what’s in your mailbox before you go to the post office. Informed Delivery can see your mail piece images, read the sender’s address, and even track its delivery status.

It is scanned at the USPS PostScan Mail facility in Atlanta, Georgia.

Informed delivery is a service that was introduced by the United States Postal Service in 2013, and it has been trendy ever since. The service is designed to show customers their mail before receiving it, so they can track their packages, confirm the delivery of important mail, and get alerts about deliveries from local businesses.

The service lets customers know when a package will arrive, who it’s from, and what type of package it is. It also allows them to track parcels online and get alerts about arrivals from local businesses. Customers can also sign up for email or text notifications for specific types of deliveries.

The service is available for all USPS mail classes. The only exception is items that are too large or too heavy to be delivered by the USPS, such as furniture or oversized.

The USPS is a government agency that provides postal service in the United States. Every day, the USPS handles about 44 million pieces of mail. The USPS has a system called Informed Delivery, an email service that sends you your daily mail every morning.

Informed Delivery is free to use, and all you need to do is sign up for it. You can also choose what kind of mail you want to receive from your Inbox: priority, certified and express mail, or just your regular letter-sized correspondence.

Informed delivery is a service that the USPS offers to its customers. The service sends scanned images of the mail to the customer’s email address and allows them to see when their mail arrives.

It also has features like:

-Forwarding your mail to another location

-Removing someone from your list

-Adding someone back

USPS informed delivery is a service that notifies customers of their mail status. It is a free service that can be turned on or off by logging into USPS.com.

USPS informed delivery is a free service offered by USPS that notifies customers of their mail status. To sign up for this, go to USPS.com and click “Informed Delivery

Informed delivery is a USPS service that allows customers to get notifications of inbound mail. The service includes an address verification process and will only allow the recipient of the information to view the scanned image of the letter.

The USPS does not offer this service for all addresses. If you are not eligible for informed delivery, it is because your address has been flagged as a forwarding address, or you have a PostScan Mail account with your local post office.

The USPS has a service called Informed Delivery which is supposed to give you a preview of your mail. It scans it and sends you updates on what’s coming in the mail daily. But what if your address is not eligible?

To be eligible for this service, the customer must have a physical street address (not a PO Box), and the physical address must be located within the delivery area of USPS Post Offices.

USPS’s new service, Informed Delivery, is a free service that allows you to view scanned images of your mail on the USPS website. The scans will show you what your mail looks like as it travels through the postal system.

This feature is not expensive and is available to all USPS customers with a valid email address.

USPS informed delivery isn’t 100% accurate. It is usually 1-2 days delayed, and not all scanned items are previewed and uploaded to your informed delivery account. This is unlike PostScan mail, which ensures all mails are scanned and uploaded to your virtual mailbox once they arrive.


With the help of USPS PostScan Mail, you can get a notification about when your mail will arrive. The new service provides advanced tracking for USPS packages and mail.

You must log in to your USPS acc first count if you want to change your informed delivery address. Once logged in, click “My Profile” and “Change Address.” After clicking the button, enter your new address information and click “Save Changes.”

Informed Delivery is a service offered by the United States Postal Service (USPS) that sends users scanned images of the outside of their mail. The service is free to those who have signed up and is available to those who live in specific ZIP codes.

The USPS has partnered with PostScan Mail, a company that scans mail before it gets delivered, to provide this service. The USPS scans the outside of the envelopes and then sends a notification email with images of the front and back of envelopes to any email address provided.

The USPS Informed Delivery service is a free service that provides an early look at your mail. It includes scanned images of the front and back of your mail and can consist of scanned images of letters, greeting cards, and other mail pieces in your mailbox.

The service is not available for all mail pieces but will show you anything that appears to be a USPS First-Class Mail letter or USPS Priority Mail package.

This service does not provide information about items from other carriers like FedEx or UPS.

Informed Delivery is a new service from the USPS that provides you with scanned images of your mail delivered to your email inbox.

The service is only available to those who have signed up for USPS’s My Post Office online services. This means you need to have an account with the USPS and a valid email address.

To sign up for this service, you need to visit https://www.usps.com/informeddelivery/sign-up/.

Once you are signed up, the next step is to activate it. This can be done by clicking on “Activate” in the top right corner of your screen after logging in and selecting “Activate” from the drop-down menu that appears. After activating it,

The main reason why a lot of people are complaining about the USPS is their failure to deliver mail correctly and timely. Informed delivery is not working for them due to various reasons.

It is essential to notify the customer of the delivery delay. One way is to send them a notification with a message and a link to track their package.

Here are some other ways in which you can inform your customer:

– Send them an email or text message

– Put up a sign at your store

– Call them on the phone

– Send out an email blast with information about the order

If you want to know if you can get informed delivery at two addresses, then the answer is no. You cannot have it forwarded to two different addresses.

However, if you have a post office box, you can have it sent to that address.

The USPS offers this service to all its customers, but it is not free. The cost of this service depends on the customer’s mailing address, with prices ranging from $1 to $14 per month. Informed Delivery is an optional service, so customers can choose to opt in or out of it anytime.

Informed delivery was introduced in 2012 by the USPS for their customers. It is a free service that shows you when the mail carrier scans your mailbox. It also allows you to change what time of day or night they scan it and see if any packages are delivered or if there are any other issues with your mailbox.

This service is available at no cost to anyone who has USPS as their primary mail carrier. As long as they have an email address, they can sign up for informed delivery and check on their mailbox at any time of the day.

The USPS says they can only provide this service to people who have an email address on file with their customer profile. You can sign up for the service at usps.com/informeddelivery, and it can be activated in as little as 24 hours after signing up.

Informed delivery is a service the US Postal Service provides its customers. It was introduced in 1999 so customers may receive notifications of their incoming mail by email, telephone, or text message.

The primary purpose of this service is to help USPS customers (both residential and commercial) stay updated on their arriving mail without having to go to the post office every day. As a result, it also helps postal employees who have more time to process other tasks and analyze packages that arrive at the post office. Customers can choose from different notification methods, including carrier notification (email alerts), SMS, text messages, or phone calls.

A notable advantage of this service is its ability to help individuals who might not be able to access the mailbox at all times because they live in rural areas or work odd hours. In an emergency, law enforcement personnel can use the service to deliver a subpoena that requires opening the mailbox immediately.”Law enforcement agencies can use it to force people to open their mail,” Severus said. “It is not intended for that purpose.

If you want to opt-out of informed delivery, you can do so by going to the USPS website and following these steps:

1) Log into your account with your username and password.

2) Click on “My Preferences” from the left-hand side menu.

3) Click on “Track My Mail”.

4) Scroll down until you see “Informed Delivery” in the left-hand column.

5) Select “No” from the dropdown menu next to it.

The delivery of trauma-informed care should begin as soon as possible. The USPS is one of the organizations that are working to provide trauma-informed care because they are in a position to do so. They have already begun forwarding mail to people who natural disasters and other emergencies have displaced.

Postal services have been in business for a long time. One of the services that they offer is called “Informed Delivery”. It is a free service that will notify you before your mail arrives. You can sign up for this service at USPS.com/InformedDelivery.

The USPS postal service offers a new service called “Informed Delivery.” It is a free service that notifies you before your mail arrives at your home or business. You can sign up for this service at USPS.com/InformedDelivery.

Informed Delivery is a service that the United States Postal Service offers to those who live in the U.S.

Informed Delivery is a service that the United States Postal Service offers to those who live in the U.S. This service provides tracking information for USPS mail, including when and where it was mailed, scanned images of front and back of envelopes, and delivery status updates.

USPS PostScan Mail is a service that scans incoming mail for malicious content before it reaches your mailbox. If you receive an email from USPS with your tracking number, you can log in to their website and see scanned images of the front and back of envelopes and delivery status updates.

Informed Delivery is a beneficial service provided by USPS. It allows the sender to track their mail and provides a digital scan of the letter in real-time

However, there are some limitations to this service. For example, you can only have one address for Informed Delivery.

The USPS offers an electronic mail service called Informed Delivery. This service is designed to provide US residents with daily scans of their mail before it is delivered to their mailbox.

The USPS does not scan certified mail, and it does not show up in Informed Delivery scans.

USPS informed delivery is a service that is offered to the customers who signed up for it. It provides the customers with a notification when their mail has been scanned.

It is important to note that USPS informed delivery does not cost anything, and it is an optional service. The only thing that might cost something is the forwarding services offered by USPS for an additional fee.

USPS has a service called “Informed Delivery,” which gives you updates on your mail. You can also sign up for it to have your mail scanned and forwarded to any address you choose.

To add another address, go to https://informeddelivery.usps.com/#/ and enter the new address in the “Add a Forwarding Address” section of the form.

Informed Delivery is a new service offered by the USPS that provides you with scanned images of what’s in your mailbox before you even get there. It will let you know when your mail arrives and how many packages are waiting for you at your door.

To use this service, customers must sign up and upload their signature, driver’s license, or state ID card number to their USPS account. The USPS then verifies the information through the driver’s license or Department of Motor Vehicles database.

Informed Delivery is a USPS program that provides customers with a digital preview of their mail before it is delivered. This gives customers more control over their mail which can help them avoid missing important deliveries or being surprised by bills or advertisements in their mailbox.

Informed Delivery is a service that provides you with digital images of your mail, so you can see what’s in your mailbox before going to pick it up. It also gives you a one-hour window of when your mail will arrive. And if you don’t want to receive future deliveries, there’s an easy way to cancel the service.

You can cancel the service by logging into your USPS account and going to Informed Delivery Settings. There, you’ll find a link called “Cancel Informed Delivery.” After clicking on it, all future deliveries will be canceled, and no more notifications will be sent to your email address.

The USPS offers a service called Informed Delivery. It allows users to see scanned images of their mail before it arrives in the mailbox.

Informed Delivery is an excellent tool for those who want to ensure they don’t miss any important mail. It also offers peace of mind for those who worry about identity theft and other theft-related crimes involving stolen mail.

It is also a great way to know what’s coming. For example, you can plan an upcoming trip by checking when your airline tickets will be delivered.

Informed Delivery is a service that provides you with images of the front and back of your mail, along with a summary. You can choose to receive it daily, weekly, or monthly.

The service is available for USPS First-Class Mail, USPS Priority Mail, and USPS Standard Post. It is also available for packages sent by the USPS Priority Mail Express service.

If you use USPS’s “Informed Delivery” service and want to access your mail remotely, you can easily add a PO Box to your account.

The process of informed delivery for the P.O. boxes is straightforward. Log into your account, go to “My Profile,” then scroll down until you see the option for P.O. Boxes. Click on it and follow the instructions here.

You will have to have a valid physical address for this feature because you’ll be responsible for receiving all your mail at one location.

It is impossible to change or discontinue a PO Box once it has been added unless the customer provides USPS with written notice by certified mail requesting it.

The USPS has developed a system for its customers to not only get notified when their mail is delivered but also when it has been forwarded from their original address.

This way, you can be informed of your mail’s status and ensure that your unregistered packages are not being forwarded elsewhere.

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