The USPS customer service is top-notch and very responsive, providing customers with various options for contacting them.
The United States Postal Service (USPS), also known as the Postal Service, is a government agency that provides postal services throughout the United States.
Every day USPS delivers hundreds of thousands of packages to over 150m addresses across the nation.
Though the postal service tries its best to ensure all mail and packages are delivered to their customers safely and on time, there are cases where customers encounter problems like receiving the wrong mail or packages, delayed deliveries, and others. If such happens, a customer will need to contact USPS customer service.
However, USPS relies heavily on automated systems, so there’s a high chance that it’s a bot that will answer you when you contact USPS. While this helps them to manage the high number of calls they receive daily, there are some cases in that you need to talk to an actual human.
That’s because there are problems that can’t be solved without the help of an actual human. Unfortunately, talking to an actual human at USPS can be tricky unless you know your way.
Fortunately, there are some ways you can quickly get in touch with an actual US Postal Service customer representative who can help you to solve your problem. This guide discusses it all!
How Do I Contact USPS Customer Service?
You might be asking, “how do I contact USPS customer service.” The USPS customer service is divided into different parts, there’s the one that involves calling a USPS customer service which is the IVR system, and there’s another one that involves talking to a USPS customer service representative.
Read More About: U.S. Postal Service Holidays
What is the IVR System of USPS Customer Service?
Integrated Voice Response System (IVR) is a USPS telephone system that provides an automated response. When a customer calls the USPS customer care line 1-800-ASK-USPS (1-800-275-8777), their call will be first handled by the integrated voice response system.
A customer will first be greeted and asked to choose a language option. Using keypad inputs and voice commands, customers can explain their complaints, get the information they need, or complete tasks such as finding the nearest local post office or tracking a parcel.
What are the Features of the IVR system for “USPS Customer Service”
The USPS Integrated Voice Response was crafted with customers in mind to give responses that will answer their questions and provide them with the information they need as quickly as possible. The software will allow users to use their words to explain the reason for calling.
The menu is designed so that providing self-service options and information to calls will be very easy.
With the IVR, you can complete 5he following tasks without a customer representative’s assistance:
- Zip Code Lookup.
- Locations and working hours of local Post Offices.
- Prices of domestic shipping.
- Activation of Hold Mail.
- Scheduling of Redelivery of a package.
- Change of Address.
- Locate offices accepting passport applications.
- Track your mail and packages with your USPS tracking number.
The Integrated Voice Response System is available 24/7 to answer your question and help you get tasks completed. Call 1-800-ASK-USPS (1-800-275-8777) to get started.
But then, self-service might not be the best way to solve your problem; that’s where the question, “how do I call a USPS customer service pops in.”
Read More About: Find the U.S. Post Office Nearest
Talk to a Live Person in USPS Customer Service
USPS self-service can help solve problems like Zipcode lookup, change of address, or tracking your mail or package. But there are some instances where you smell danger and only need to talk directly to an actual human and solve the problem.
For example, you’re expecting a college admission letter, and it exceeded its delivery time, and you’re expected to sign and send it back within a few days; in this case, talking to an automated system won’t give you the peace of mind you need, you would prefer to talk to an actual human, explain your problem and know exactly what’s causing the delay.
Or maybe you’re running a small business, and some customers order packages and send them via USPS, but they call later to say the packages never arrive. Or maybe you’re expecting the package, but it never got delivered.
There are also instances where another person’s package will be delivered to your address, or your mail will be forwarded to the new address of a roommate that moved out and applied for a change of address. In any of these cases, you would prefer to talk directly with a USPS staff and solve the issue. Do you think going to your local post office is the only way to do that? We’re here to prove you wrong!
How to Talk to a Person on USPS Customer Service
Talking to a USPS agent can be done in several ways, depending on your problem and preference.
The best way to reach an actual human in them USPS customer service is to dial their customer service phone number 1-800-275-8777 (1-800-ASK-USPS).
The USPS offers Live customer service on this phone from 8 a.m. to 8.30 p.m. EST Monday through Friday and from 8 a.m. to 6 p.m. EST on Saturday.
However, if you can’t reach a live person using the above phone number, they call using 1-800-222-1811.
After that, the system will read the available options from the customer service automated system main menu. Don’t answer any of the options; keep saying ‘Agent’ as the system lists the menu options.
Though the “Agent” option is not part of the menu, saying it repeatedly forces the automated system to ask if you would like to speak to an actual USPS customer service representative. Answer the question, and the system will connect you to a live USPS agent.
Here are some menu options for completing tasks that don’t relate to immediate access to a live support person.
- If you want to track or report a lost or damaged package, say ‘Package.’
- If you want to order stamps or check the status of your order, say ‘Stamps.’
- For scheduling redelivery, applying for change of address, post office location and working hours, activation of hold mail, zip code lookup, or pricing, say ‘Mail‘
- If you are having mail delivery issues, say ‘Carrier‘
- For any other problem, say “Other“
Things under the “Other” submenu include:
- For Passports 1
- For Supplies 2
- For Technical support, 3
- For Fraud alert 4
- For Business 5
An alternative method to contacting USPS customer support service
Calling isn’t the only way to reach USPS customer support service; you can also contact them via email. This can be done by filling out the USPS email form.
There are several support options under email support. They are:
- Where is my package: you’ll go for this option if you’re inquiring about a missing package or a parcel with a tracking number, e.g., a priority mail package or a priority mail express.
- Where is my mail: This option is for those that want to inquire about daily mail delivery services such as redelivery of mail or package, change of address, report of mail theft, premium mail forwarding service, and package pickup services.
- USPS.com questions: this option is for making inquiries about technical issues of USPS products and services such as informed delivery, PO box, and Click-N-Ship.
- Personnel questions, like behavior, professionalism, or compliments, are used when you want to inquire about a particular USPS staff.
- Postal facility issues: this option is used when you ask questions about USPS locations, working hours, signage, access, and appearance.
- Business Inquiries: This is for making inquiries about USPS business products and services such as bulk mail, Permit holders, and Non-profit.
Who Should You Contact about Technical support for the USPS.com website and applications?
If you’re having issues with the USPS website or application, reach out to them via USPS technical support phone number 1-800-344-7779.
This covers support for:
- File a Claim
- USPS accounts
- Postal Store
- PO box
USPS technical support works between 8 a.m. to 8:30 p.m. EST Monday through Friday and from 8 a.m. to 6 p.m. on Saturday.
USPS Customer Support for Tracking
If you have tracking issues or want to know your package’s whereabouts, consider calling the USPS Tracking phone number, 1-800-222-1811.
This number could be used both for local and international USPS tracking.
There are three selections under the USPS tracking number. They are:
- For tracking of your package, say “Tracking”
- For redelivery of a mail or package, say “Redelivery”
- For case, the lookup says “Case”
Read More About: USPS Tracking [All You Need To know]
USPS Customer Service for Free Shipping Supplies
If you want to contact USPS about free shipping supplies, dial 1-800-610-8734.
By calling this number, you’ll be able to order shipping envelopes, boxes, or postal forms or report a problem with your shipping supply order.
The working hours of USPS customer support for free shipping supplies at Monday through Friday from 7 a.m. to 11 p.m. EST and on Saturday from 7 a.m. to 6 p.m. EST.
USPS Customer Support for Stamps and Postal Store Orders
If you want to contact USPS regarding postal store orders and stamps, please call 1-800-782-6724 (1-800-Stamp24).
The working hours of USPS customer Support for Stamps and Postal Store orders are Monday through Friday from 8 a.m. to 8.30 p.m. EST and on Saturday from 8 a.m. to 6 p.m. EST.
Reach Real People in USPS by Phone, Live Chat, Social Network
When trying to contact the USPS customer support service, make sure you tried multiple options. If you call live customer service and there isn’t an agent to answer you, try a live chat – though it can take a few hours for USPS to get back to you.
Also, you can direct message the postal service via the official USPS Facebook or Twitter accounts, as you may be lucky to get answered by a customer representative quicker. Sometimes they are online 24/7, so it is also a good option.
On the other hand, if you want to file a complaint or submit positive feedback, you can drop your complaint or comment under these Instagram posts or YouTube videos, and in some cases, the postal will respond to it.
You can also request their help via their Twitter page or Facebook page.
To ensure the convenience of its customers, USPS provided many options where they could be reached easily.
What to do if the USPS Contact Number Is Not Working?
The USPS Customer service menu isn’t constant; it changes over time. Customer support options and contact numbers can be added or removed at any time. Therefore, if you call a USPS phone number and it isn’t going through, it may be a network issue, or you’re calling during their closed hours. Also, it can be that the number has been changed.
If you have problems getting an actual person in USPS customer service with the instructions outlined above, please comment in the comments section below so we can do more research and improve this guide. We are continuously checking the customer service contact numbers, emails, and chats to ensure the instructions on Talk to a Live Person in USPS Customer Service are up to date and accurate.
On the other hand, if you’ve successfully reached a live customer service agent in USPS with our guide, please comment in the comments section so that others can use it too.
Does USPS have 24-hour Customer service?
Yes, the USPS Self-service options are available 24/7; you can always report your problems or complete tasks by calling 1-800-ASK-USPS (1-800-275-8777) at any time.
Also, there are real Customer Service representatives that are available to take your calls; their working hours are:
- Monday through Friday from 8:00 a.m. to 8:30 p.m. EST (working hours in Alaska and Hawaii are 8 a.m. – 9:30 p.m. EST).
- Saturdays from 8:00 a.m. to 6:00 p.m. EST (working hours in Alaska and Hawaii are 8:00 a.m. – 7:00 p.m. ET).
- Sundays – Closed.
- Postal Holidays – Closed.
How to File a Customer Service Complaint with USPS
►If you have a complaint, compliment, or recommendation for the United State Postal Service (USPS)? Or want to know more information about USPS’s services? Here are some ways to do it:
- Contact them through the USPS website’s ‘Email Us form. Choose an inquiry type that most closely relates to your complaint or question. You can also file a claim or request a refund directly on their website.
- Call them via 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339.
- Talk to the postmaster or station manager of your local post office.
- Go to your district consumer office or Talk to the postal consumer and industry affairs office that handles questions about your location.
Write a letter to the United States Postal Service’s Headquarters Consumer Advocate office through their address:
- United States Postal Service.
- Office of the Consumer Advocate.
- 475 L’ Enfant Plaza, SW.
- Washington, D.C. 20260-0004.
►If you experience Theft, Fraud, or Waste by the USPS or their Employee, you can file a complaint with the USPS Office of the Inspector General (OIG) by filing an online complaint or Calling 1-888-USPS-OIG (1-888-877-7644).
Click on the next button to find more information about contacting the OIG. Here.
►For Mail Fraud or Theft by an individual or Company, please, contact the U.S. Postal Inspection Service, the federal law enforcement agency that protects the mail system.
- For cases of Mail Fraud – File an online mail fraud complaint
- For cases of Mail Theft – File a mail theft complaint online
►To Comment or make a Complaint About a Policy Change
If you want to express your opinion on specific USPS policy changes, such as Postage rates, please contact the Postal Regulatory Commission (PRC) by filling out their online form.
Why Should You Use PostScan Mail Forwarding Service Instead of USPS Mail Forwarding?You Might Also Like:
- Does USPS Deliver on Sunday?
- What Time Does Mail Get Delivered By USPS
- Mail Delivery Time: How Long Will Mail Take From Zip Code To Zip Code?
- Why Is My Package Still in Transit at USPS? USPS Package Not Moving